FAQ 'S
Below are some of the most commonly asked questions to help you understand our services better.
1. How do I place an order?
Simply browse our products, add your chosen items to the cart, and proceed to checkout. Enter your details and complete your payment securely.
2. How will I know if my order is confirmed?
You will receive an order confirmation email/SMS immediately after placing your order. Please keep it for future reference.
3. How long does delivery take?
Orders are usually dispatched within 2–4 business days and delivered within 5–9 business days, depending on your location and courier availability.
4. Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible.
For assistance, contact us at lietyshop804@gmail.com or +91 9023435385.
5. What if I receive a damaged or wrong product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/video of the issue. We will review and provide a suitable solution as per our policy.
6. Do you offer returns or refunds?
Yes, we offer returns and refunds only for damaged, defective, or incorrect items, as per our Refund Policy. We do not accept returns for reasons like dislike, size issues, or change of mind.
7. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/email. You can check real-time updates directly through the courier partner’s website.
8. Do you offer Cash on Delivery (COD)?
COD availability depends on current courier partner service. If available, it will show at checkout.
9. Are my payment details secure?
Yes. All payments on liety.shop are processed through secure and trusted payment gateways with full data encryption.
10. How can I contact customer support?
You can reach us at:
📩 Email: lietyshop804@gmail.com
📞 Phone: +91 9023435385
We typically respond within 24–48 hours.